Support
Get back to your demo.
Start with a dependency check. If you need help, share the error and version without sharing private access codes or footage.
Contact
Email support@reellang.com for help with your account, purchases or software. For a technical problem, include your ReelLang version, operating-system version and the error message.
Keep activation codes, update credentials, browser cookies and provider keys private. Review diagnostics before sharing them.
Common fixes
Installation or missing dependencies
Follow the failed check’s instructions. Use reellang setup --install-browser for the required Chromium version. Install FFmpeg and ffprobe through your existing package manager or official source, then run doctor again. For npm permission errors, use a Node version manager or a user-owned npm prefix.
Sign-in, activation or a new computer
Request a fresh sign-in email if a link has expired or was already used. Open Home with the email that owns your license. Generate a new activation code and enter it in the private terminal prompt.
If your computer registration is in use, deactivate the old one in your account before activating the new computer. Deactivation releases its registration and blocks further license checks. An offline copy stops starting new paid work when its license lease expires. If a hardware repair changes the computer’s identity, reactivate it the same way; contact support if you need help.
An update failed or is outside your update period
Keep using your entitled installed version when offline or outside the update period, while its license lease is valid. If installation failed, follow the updater’s restoration instructions. You can also download an older eligible archive from release history.
Finish recordings and exports before installing. Run doctor as a new command after recovery. Do not bypass signature or integrity errors.
Payment or license access has not appeared
Use the same email for sign-in and purchase, then revisit Home. Returning from checkout alone does not grant access; payment must be verified. If your license is missing or revoked, contact the service operator. For granted access, ask them to check your invited email.